The follow-up system your reception team has been missing

What's inside

• The day-by-day follow-up sequence — Days 1 through 30, and what to do after
• 3 voicemail scripts and 4 text & WhatsApp templates, ready to copy and paste
• 2 live phone scripts for booking leads on the call (including handling objections)
• The "owner touch" message — the Day 3 re-engagement technique that works on cold leads
• The appointment reminder process that cuts failed-to-attend rates
• A 12-rule desk poster your front desk team can refer to every day
• When to stop chasing — and how to keep warm leads converting months later

Based on 12+ years and £100 million in tracked ad spend across 40+ UK dental practices. Written for practice managers, treatment coordinators, and front desk teams.